Refunds are only applicable under specific circumstances as outlined in this policy. Please review the eligibility criteria carefully before submitting a refund request. Refunds may be considered for erroneous transactions or in cases where the service was not delivered as described.
To request a refund, you must contact our support team within 14 days of the transaction. You will be required to provide details of the transaction, including the date, amount, and reason for the refund request. Refund requests will be reviewed, and if approved, refunds will be processed to the original payment method within 7-10 business days.
Certain items and services are non-refundable, including but not limited to tournament entry fees where the event has already commenced, services that have already been rendered, or any digital goods that have been consumed or accessed.
If a chargeback is initiated by your payment provider, your account may be suspended pending investigation. We reserve the right to dispute any chargebacks that do not comply with this refund policy, and you may be liable for any fees or penalties incurred during the dispute process.
ProPlay reserves the right to amend this Refund Policy at any time. Changes will be posted on this page, and continued use of the Platform after the changes go into effect constitutes your acceptance of the new terms.
If you have any questions about this Refund Policy, please contact us at